Refund policy

Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, with its original packaging where reasonably possible. You may inspect the item as necessary to establish its nature, characteristics and functioning.

To start a return, please contact us at Zevulora@gmail.com before sending the item back. We will provide you with the return instructions and the address to which the item must be sent.

Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect.

Items sent back without first contacting us may not be accepted.

Damages and issues

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. Please include your order number and, where possible, photographs of the issue so that we can evaluate it and provide an appropriate solution.

Refunds

Once we receive and inspect the returned item, we will notify you whether the refund has been approved.

If the return is approved, we will issue the refund using the original payment method.

For returns made under the EU statutory right of withdrawal, we will refund the purchase price and the original standard delivery cost paid by you, where applicable. We may withhold the refund until we have received the returned goods or until you provide evidence that you have sent them back, whichever occurs first.

Refund processing times may vary depending on your payment provider or bank.

Contact

If you have any questions regarding returns or refunds, please contact us at:

Zevulora@gmail.com